When you are trying
to set-up or attaching a new Arlo security camera with the Arlo base station,
your security camera may sometimes fail to sync (synchronize) with the SmartHub
and with the base station. The Arlo wire-free camera cannot be recognized by
the base station until it is strongly synced. To review some common remedies
and to troubleshoot the problem, contact the support team via Arlo Support. They will let
you know you should accurately sync the Arlo base station to the wire-free
camera.
You
should keep your wire-free camera close to the base station and SmartHub
Ensure that your camera should not
away the three feet from the base station while you are trying to sync your
camera from the base station. If your camera would be three feet away from the
base station, then the sync process will not work. That time you need to press
& release the sync key. Make a call on Arlo Tech Support
Phone Number to troubleshoot the sync process.
Steps
to fix the Non-Synchronization
Issue
● When you use a
particular LED base station and smart hub, you should not press the sync key.
When the blue color LED blinks swiftly, then the base station & smart-hub
is syncing with your wire-free camera.
● When you use them
Multi-LED Base Station, that time, you need to press the Sync button. When the
LED over the camera icon is flashing becoming green color, then your base
station is syncing with the Arlo camera. ( when you press the sync button for a
long time, then LED will blink amber. During this condition, you need to wait
approx 15 minutes, after 15 minutes you need to try this process again.)
● When you use them
Arlo Ultra wire-free camera, you do not need to press the sync button. When the
blue LED blinks fast, then the Arlo camera is syncing with the Arlo base
station.
● When you use any
Arlo security camera such as Arlo wireless, pro, pro 2, Go, Baby, then you need
to press the sync button on the upper of the camera. When you see the LED
blinks fast, then your security camera syncs with your base station.
If you are unable to troubleshoot Non-Synchronization Issue of Arlo Camera
with the Arlo camera Base Station. Then dial Arlo Customer
Service Number. The Netgear
certified team will let you know about more solution.
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